Company values are what support the vision, shape the culture and demonstrate what is important to the company. Those core values should mean a lot to you, the professional truck driver.
In previous weeks, we have covered values such as,
We are finishing this series with three ways a driver or trucking company can display service excellence even when they are not "on time, every time."
No matter how hard you try, you cannot be perfect 100% of the time. It is how you react during the 1% that matters. Here are three steps of what you can do that shows service excellence.
1. Communicate
If a load is going to be late, confirm that the customer is notified ahead of time. Be honest.
2. Own up to mistakes or circumstances
Life happens. An accident can cause a driver to run out of hours. Instead of trying to come up with reasons why something went wrong, it will be easier if you just highlight what went wrong and what will happen to fix the situation.
3. Learn from those mistakes as to not repeat
Fool me once, shame on you. Fool me twice, shame on me. If mistakes are made, the only way to improve is to learn from those mistakes going forward. By experiencing those teachable lessons (and learning from them), you will become excellent.
